Privacy Policy for AgileAgent Packets

Last Updated: 2026-02-24

Thank you for visiting AgileAgent Packets ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect personal and non-personal information when you use our website located at https://agileagent.io (the "Website") and any related services we provide (the "Service").

By accessing or using the Website or Service, you agree to this Privacy Policy. If you do not agree, please do not use the Website or Service.

1. Information We Collect

1.1 Personal Data You Provide
We may collect personal information that you voluntarily provide, including:
- Name: Used to personalize your experience and communicate with you.
- Email address: Used to send service communications, receipts, updates, and respond to support requests.
- Payment information: Used to process purchases. We do not store full payment card details on our servers; payments are handled by trusted third-party payment processors.

1.2 Uploaded AI Conversation Exports and Content
If you upload AI conversation exports or related files (for example, chat transcripts, exported conversation histories, or similar data), we may collect and process the content and related metadata you provide (such as titles, timestamps, and labels) so we can provide the Service.

Important: Uploaded conversation exports may contain personal information about you or others depending on what you include. Please only upload content you have the right to share and that you are comfortable storing and processing for the purposes described in this policy.

1.3 Non-Personal Data (Cookies and Analytics)
We may collect non-personal information automatically through cookies, analytics, and similar technologies. This can include information such as IP address, browser type, device information, pages viewed, referring/exit pages, and usage patterns. We use this information to operate the Website, understand how the Service is used, and improve performance and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:
- Order processing: To process purchases, provide receipts, and manage subscriptions (if applicable).
- Service delivery: To provide the core functionality of AgileAgent Packets.
- Conversation parsing and indexing: To parse uploaded conversation exports and create searchable indexes or related structures needed for features like search, retrieval, organization, and reuse of your content within the Service.
- Customer support: To respond to questions, troubleshoot issues, and provide assistance.
- Communications: To send important service messages (such as account notices, product changes, and policy updates).
- Security and prevention: To help detect, prevent, and address fraud, abuse, security issues, and technical problems.
- Legal compliance: To comply with applicable laws and enforce our terms and policies.

3. Cookies and Analytics

We use cookies and analytics to:
- Keep the Website functioning properly,
- Remember preferences where applicable,
- Measure and understand usage, and
- Improve the Website and Service.

You can control cookies through your browser settings. If you disable cookies, some parts of the Website or Service may not function properly.

4. Data Sharing

We do not sell, trade, or rent your personal information to others.

We may share limited information only in the following situations:
- Service providers: We may share information with trusted third parties who help us operate the Website and provide the Service (such as payment processors, analytics providers, email delivery providers, and hosting/infrastructure services). They are permitted to use your information only to perform services for us.
- Legal requirements: We may disclose information if required to do so by law or if we believe in good faith that such action is necessary to comply with legal obligations or protect our rights, users, or the public.

5. Data Retention

We keep personal data and uploaded content only as long as reasonably necessary to provide the Service and for legitimate operational, legal, or accounting purposes. If you want to request deletion of your information or uploaded content, please contact us using the email address below.

6. Security

We take reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

AgileAgent Packets is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate steps.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we may notify you by email about significant changes.

9. Governing Law

This Privacy Policy is governed by the laws of the jurisdiction where we are established or primarily operate, without regard to conflict of laws principles.

10. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Email: [email protected]

By using the Website or Service, you consent to the terms of this Privacy Policy.